Privacy policy
How Art Supplies Factory collects and uses the information you send us. Last updated November 12, 2026.
Who we are
This website is operated by Shanghai Mars Industrial Co., Ltd. ("we", "us"), trading as Art Supplies Factory, Shanghai, China. Contact: inquiry@art-supplies-factory.com.
Information we collect
When you submit an inquiry we collect the details you enter: name, email address, company, country, phone or WhatsApp number, products of interest, quantities and your message. We also record the page you submitted from, the submission time, your IP address and browser type to prevent spam and abuse.
How we use it
- To reply to your inquiry and prepare quotations, samples and orders
- To send the catalog or price list you requested
- To protect the website against spam and fraud
We do not sell your personal data and we do not use it for unrelated marketing without your consent.
Legal basis
We process inquiry data on the basis of your request to enter into pre-contractual discussions and our legitimate interest in responding to business inquiries.
Storage and retention
Inquiries are stored in a secure database hosted by Cloudflare and accessible only to authorised sales staff. We keep inquiry records for up to three years after our last contact unless a longer period is required for an ongoing business relationship or legal obligation.
Cookies and local storage
The public website does not use advertising or tracking cookies. Your browser's local storage is used only to remember items you add to your inquiry list. The staff administration area uses one essential session cookie.
Your rights
You can ask to access, correct or delete your personal data, or object to its processing, by emailing inquiry@art-supplies-factory.com. We respond within 30 days.
Changes
We may update this policy and will publish the revised version on this page with a new date.